Terms & Conditions

Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, but please allow 14 days for delivery.

Overseas Customers (customers outside of the United Kingdom)

All items shown on this website are priced in Pounds Sterling and hence you will be billed in Pounds Sterling. This means that the amount you actually pay will vary depending on the exchange rate to your currency on that day.

Customer Support

Our customer support telephone number is 020 8795 5343 (standard call rate). Our staff are available from 10am -4pm GMT Monday - Friday.

Cancellation Rights and Guarantee

Sonik Products Ltd offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel your contract within seven working days,the seven working day cancellation period begins the day after the day the goods are received, for a full refund. All monies including the initial postage and packing charges will be refunded with in thirty days of your cancellation.

These cancellation rights do not apply to human and synthetic wigs due to hygenie reasons.

Unwanted Goods

Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, Sonik Products Ltd will collect them, and deduct the direct cost incurred from the refund.

Complaints

Sonik Products Ltd believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by emailing info@elyseestar.co.uk or by writing to:

Customer Services Department
Sonik Products Ltd

Block C, Woodside End
Wembley, Alperton
Middlesex
HA0 1UR

We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.

NOTE: Payments are made to Natwest Bank, Sortcode: 603003, Account No. 82289891 (No Refund Policy). Fax Bacs/Payment proof on 00 44 208 7955427

'Your statutory rights are not affected by this document"