Shipping & Returns
Delivery within the United Kingdom
We aim to dispatch all orders as soon as possible after receipt, please allow 3-7 working days for delivery.(Please note we are not held accountable for delays occurred via the courier during postal transit).
International delivery
We aim to dispatch all orders as soon as possible after receipt, please allow 5-14 working days for delivery. (Please note we are not held accountable for delays occurred via the courier during postal transit).
Postage Charges
U.K postage is charged at a fixed rate of £20 Per Parcel (20kg) for all orders. Free postage on orders over £2000.00
REST OF THE WORLD is Ex-Work
Refusal to accept an order
We may refuse to accept an order, where goods are not available, where payment authorisation is not meet, or if there has been a pricing/product description error.
Pricing
All prices exclude VAT & Postage
Cancellation Rights
If you wish to cancel your order before we have dispatched the order you can notify us by email: info@elyseestar.com. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.
You can return unopened goods (except wigs), that you have ordered from us for any reason within 7 days working days of receipt, for a full refund or exchange. The costs of returning the goods to us shall be incurred by you the customer.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
*Wigs & Hair Pieces - cannot be exchanged or refunded due to hygiene reasons
*Cosmetics - we provide a minimum of 6 month valid shelf life
Complaints
sonikltd.com believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times.
However, should any goods or aspect of our service do not meet your expectations please let us know by emailing info@elyseestar.com.
Customer Support
Our customer support telephone number is +44 (0)208 795 5343 (standard call rate) 10am -4pm GMT Monday - Friday.
You can contact us via:
Email: info@elyseestar.com
Post: Sonikltd.com
Sonik Products Ltd
Block C Woodside End
Wembley, Middlesex
HAO 1UR
UK
"Your statutory rights are not affected by this document"