Shipping & Returns

 

Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, please allow 3-7 working days for delivery.(Please note we are not held accountable for delays occurred via the courier during postal transit).

International delivery

We aim to dispatch all orders as soon as possible after receipt, please allow 5-14 working days for delivery. (Please note we are not held accountable for delays occurred via the courier during postal transit).

Postage Charges

U.K postage is charged at a fixed rate of £20 Per Parcel (20kg) for all orders. Free postage on orders over £2000.00

REST OF THE WORLD is Ex-Work

Refusal to accept an order

We may refuse to accept an order, where goods are not available, where payment authorisation is not meet, or if there has been a pricing/product description error.

 

Pricing

All prices exclude VAT & Postage

 

Cancellation Rights

If you wish to cancel your order before we have dispatched the order you can notify us by email: info@elyseestar.com. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.

You can return unopened goods (except wigs), that you have ordered from us for any reason within 7 days working days of receipt, for a full refund or exchange. The costs of returning the goods to us shall be incurred by you the customer.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.

*Wigs & Hair Pieces - cannot be exchanged or refunded due to hygiene reasons

*Cosmetics - we provide a minimum of 6 month valid shelf life

 

Complaints

sonikltd.com believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times.

However, should any goods or aspect of our service do not meet your expectations please let us know by emailing info@elyseestar.com.

Customer Support

Our customer support telephone number is +44 (0)208 795 5343 (standard call rate) 10am -4pm GMT Monday - Friday.

You can contact us via:

Email: info@elyseestar.com

Post: Sonikltd.com

Sonik Products Ltd

Block C Woodside End

Wembley, Middlesex

HAO 1UR

UK

 

 

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